Warranty

The LeisureGrow philosophy is built around producing high-quality, versatile products. Our materials are carefully considered with longevity and safety in mind, coupled with our friendly customer care team who are on hand for advice and assistance.

Our LG Outdoor limited warranties range from 1 to 10 years giving you extra peace-of-mind.

Please register your LG Outdoor product online to receive your limited warranty. Click here to go to the online warranty registration page.

General Warranty Conditions

The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.

The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only not a complete set. The original warranty period is not extended in the event of a repair, refinish or replacements.

In the event of a failure, it is the customer’s responsibility to return the item to the store of purchase along with a copy of the receipt. LG Outdoor will confirm that we have a completed warranty card from the customer, completed at the time of purchase for warranty to have been registered. Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for both furniture and hardware.

In all instances where a product is not covered by one of our limited warranties a standard 12 month warranty will apply.

Below is a list of the limited warranties we currently have in place.

Saigon Rustic, Saigon Heritage and Saigon Colonial

Aluminium Frames: 5 year limited warranty, which excludes damage to the finish caused by corrosion, scratching, pitting, fading or oxidisation

Weave: 5 year limited warranty which excludes scratching of wicker finish and dis-colouration

Hanoi Vintage and Hanoi Harbour

Wood, Weave and Rope: 2 year limited warranty which excludes fading, cracking and splitting, which may occur over time as the Hanoi Wood ages naturally due to the usual weathering process (these changes will add to the distressed vintage appeal to the wood)

Marrakech, Casablanca and Savannah

EDP Coated Steel Frames: 3 year limited warranty which excludes scratching, fading or general wear and tear

Ceramic Table Tops: 2 year limited warranty which excludes accidental damage, chipping or pitting which is a normal occurrence with stone products. All our ceramic table tops are properly sealed at the factory, but we recommend you use a commercially available sealant to guard against fading, peeling and water damage which are not covered under this warranty

Gold Coast

Aluminium Frames: 3 year limited warranty which excludes damage to the finish caused by corrosion, scratching, pitting, fading or oxidisation. Excludes Swing Seat frames which are made from Steel. Swing Seat has a standard 1 year warranty

Textilene: 3 year limited warranty which excludes stains, mildew, fading and stretching of fabric

Devon

Cast Aluminium Frames: 5 year limited warranty which excludes damage to the powder coat finish caused by corrosion, scratching, pitting, fading or oxidisation

Richmond

EDP Coated Mesh Steel Frames: 3 year limited warranty which excludes scratching, fading or general wear and tear

Occasional Textilene

Textilene and Aluminium Frames: 2 year limited warranty

Occasional Metal

2 year limited warranty

Occasional Weave

Aluminium Frames: 2 year limited warranty

Weave: 2 year limited warranty which excludes scratching of wicker finish and discolouration

Metal Frames: 1 year limited warranty

Gazebos/Sails

2 year limited warranty

Semi permanent structure only, the canopy should always be removed during adverse and windy weather

Parasols, Parasol Bases and Furniture Covers

1 year limited warranty

Patio Heaters

2 year limited warranty

Caldera Firepits

2 year limited warranty

Glass

1 year limited warranty which excludes glass breakage, dis-colouration of painted glass and scratching caused by general wear and tear and miss-use

Cushions

1 year limited warranty which excludes stains, mildew and fading under UV light (sunshine) over time if left outside. This is a natural process and is not covered by our warranty

LG Outdoor BBQs

Dual Skin Hood: 10 year limited warranty, which excludes mechanical damage

Jet Flame Ignition, Manifold and Valve System (Excluding Side Burners): 3 year limited warranty

Burners against corroded through: 3 year limited warranty

Cast Iron Grills and Griddle against corroded through: 2 year limited warranty

Flame Tamers against corroded through: 2 year limited warranty

*All other parts are covered by a 1 year limited warranty against manufacturing defects